Hyperoptic broadband review
Hyperoptic is a full fibre broadband provider that mainly focuses on selected UK cities. It uses its own FTTP (Fibre to the Premises) network to offer ultrafast and gigafast services.
Hyperoptic broadband is known for reliable, affordable plans, symmetrical speeds, and good customer service. In this review, we will look at the features of Hyperoptic broadband, including its availability.
Features
Hyperoptic offers a range of plans, including broadband-only and combined broadband and phone packages. If you choose the broadband and phone plan, it will cost extra compared to a broadband-only package.
Hyperoptic’s phone service uses the internet connection, so there’s no need for a traditional phone socket. If you don’t require a home phone, you can opt for the cheaper broadband-only plans.
All of Hyperoptic’s broadband packages come with unlimited usage, a free Hyperhub router, and 24/7 UK-based customer support.
While the plans come with various contract lengths, including 24 month, 12 month, and 1 month rolling contracts, keep in mind that shorter contracts may cost more (£4 – £5 extra). However, they offer the freedom to change plans or providers more frequently than longer contracts, helping you avoid being tied down to a long-term commitment.
Speeds
Hyperoptic offers two basic plans – 30Mb and 50Mb which are perfect for those who need a reliable internet connection for everyday tasks.
Hyperoptic also offers faster fibre plans with symmetrical speeds of 150Mb, 500Mb, and 900Mb. This means that the upload and download speeds are equal, which is great for faster uploads, video calls, and online gaming. The 50Mb plan has a 5Mb upload speed, while the other plans offer the same upload and download speeds.
| Plan | Avg. Download Speed | Avg. Upload Speed |
|---|---|---|
| 30Mb Fast | 33Mbps | 1Mbps |
| 50Mb Fast | 57Mbps | 5.7Mbps |
| 150Mb Superfast | 158Mbps | 158Mbps |
| 500Mb Ultrafast | 522Mbps | 528Mbps |
| 1Gb Hyperfast | 900Mbps | 900Mbps |
50Mb Fast – Although not ultrafast, this plan is still quick enough to download or upload a 1GB video in under 4 minutes. It’s ideal for browsing, watching videos, and other general internet activities.
150Mb Superfast – With the ability to download or upload a 1GB video in less than 2 minutes, this plan is suitable for HD videos, online gaming, and faster downloads.
500Mb Ultrafast – This plan enables users to download or upload a 1GB video in less than a minute, making it perfect for HD and 4K videos, online gaming, and speedy downloads.
1Gb Hyperfast – As a gigabit plan, the 1Gb Hyperfast option is suitable for connecting multiple devices, streaming 4K content, online gaming, and lightning-fast downloading.
Pros
Hyperoptic broadband stands out for its reliability, lightning-fast and symmetrical speeds.
Compared to other providers, Hyperoptic broadband offers lower-cost plans, delivering great value for money.
Hyperoptic guarantees stable pricing, with no mid-contract price increases.
Hyperoptic broadband plans come with the choice of 1 month, 12 months, or 24 months contracts.
Customer support is top-notch with Hyperoptic, and it has lots of positive reviews on Trustpilot.
Cons
The downside is that Hyperoptic broadband is limited to selected cities in the UK.
Unlike some competitors like Sky and Virgin Media, Hyperoptic doesn’t offer bundled packages for TV or mobile services.
Hyperhub Router
Hyperoptic offers two router options – the business-grade Nokia Hyperhub and the ZTE Hyperhub. Both routers feature dual bands and gigabit connections, optimised for a full fibre network.
The new Nokia Hyperhub comes with additional antennas and automatic channel selection, which helps connected devices achieve more reliable and faster speeds. This function ensures that each device connects to the best available frequency band for optimal performance.
Additionally, the channel optimisation feature automatically addresses Wi-Fi interference issues, ensuring a more stable and consistent connection for all devices on the network.
Hyperhub features VoIP support so you can make calls using the internet connection.
The ZTE Hyperhub is a dual-band Wi-Fi router with four Gigabit connections. Like the Nokia Hyperhub, it also comes with automatic channel selection, helping connected devices achieve reliable and faster speeds. The channel optimisation feature automatically fixes Wi-Fi interference issues, maintaining a stable internet connection.
Total WiFi
Total Wi-Fi from Hyperoptic is an add-on that offers a Wi-Fi 6 mesh router and guarantees speed in every room. To improve coverage and Wi-Fi speed throughout your home, Hyperoptic provides a Minihub device. This helps to ensure a strong and reliable Wi-Fi connection in all areas of your house.
Availability
Hyperoptic broadband availability is limited to big cities in the UK, such as London, Glasgow, Newcastle, Leeds, Liverpool, Manchester, Sheffield, Nottingham, Cardiff, Birmingham, Reading, and Bristol.
Before installing its network, Hyperoptic evaluates each area to ensure there is enough demand and that the investment is viable.
When a sufficient number of people in a locality register their interest online, Hyperoptic begins the process of connecting each building to its network using fibre cabling. This approach ensures the company focuses its resources on areas with the highest demand for its services.
Use our broadband postcode checker to find out its availability and coverage in the UK.
Customer Service
Hyperoptic has an excellent Trustpilot rating, showcasing its outstanding customer service. With a 4.5 score from 19,150 reviews, it’s clear that customers are satisfied with their experience. An impressive 86% of those reviews are 5-star ratings, reflecting the high level of service provided by Hyperoptic.
Hyperoptic provides customer support through various channels to help their customers. Just call 0333 332 1111 at any time of the day or night for help. Another option is Live Chat. Visit their website and find the chat feature. You can also send an email to support@hyperoptic.com for any help.
How Hyperoptic is different from other providers?
When comparing broadband speeds, Hyperoptic full fibre broadband is different from other providers. Providers like BT, TalkTalk, and Sky still use the old FTTC (Fibre to the Cabinet) technology. FTTC based services use a combination of fibre optic cables and traditional copper telephone lines, which can limit the upload speeds. This means their upload speeds are usually slower than their download speeds.
Virgin Media is another example. It uses a cable broadband network. Like FTTC providers, there is a noticeable difference between its upload and download speeds.
FAQ
Is Hyperoptic broadband full fibre?
Yes, Hyperoptic’s network is 100% fibre, built with optical fibre from the exchange up to your premises. This type of pure fibre broadband, known as fibre to the home or premises (FTTH or FTTP), ensures that speeds don’t drop over distance. You can expect to get connection speeds very close to the advertised speeds.
Does Hyperoptic use the Openreach network?
Hyperoptic uses its own network to reach 500k premises across the UK. Its FTTP network doesn’t use copper cables and street cabinets like Openreach. Instead, the fibre cable is directly taken from the exchange to the premises, ensuring faster speeds than Openreach-based FTTC broadband.
How do I set up Hyperoptic broadband?
Setting up Hyperoptic broadband requires an engineer-assisted installation in your home. The fibre optic cable will reach your home and be connected to the Hyperoptic socket or internal fibre converter on the wall, and then to the Hyperhub router. The initial router setup will be done by the engineer.
Can I get Hyperoptic broadband without a phone line?
Hyperoptic offers phone service without using the traditional landline network. Its VoIP service uses a broadband connection to make calls. However, this feature is not enabled when you choose a broadband-only plan.
