News articles about latest events that happen in UK broadband market plus information, reviews and analysis.
Cable broadband operator Virgin Media has extended its broadband and TV network coverage on a moderate phase to add 102k extra premises in the last three months of 2019, its financial report for Q1 2019 shows. Full fibre or FTTP deployment outnumbered hybrid fibre installations in the last quarter. 86% of the roll out during … Read more
BT has just revealed its plans to offer Stay Fast Guarantee to millions of its residential customers who use its standard and fibre broadband packages such as Unlimited and Superfast Fibre & Fibre 2 unlimited. The new Stay Fast Guarantee which already applies to BT’s full fibre broadband (FTTP) service, would now allow home broadband … Read more
The much awaited broadband customer satisfaction report has just been released by the industry watchdog Ofcom today. The report also covers landline and mobile services to reveal customer satisfaction ratings for providers during 2018. Alongside, Ofcom’s telecoms survey 2019 shows other details such as number of consumer complaints to Ofcom per 100k customers, call waiting … Read more
TalkTalk and BT emerged as the worst broadband providers in Q4 2017 in terms of customer complaints received by the UK telecom regulator Ofcom, the latest study shows. Similar research on home phone complaints by the telecom regulator also revealed that TalkTalk had the largest volume of landline service complaints, followed by Plusnet and Post … Read more
The Government has just revealed the details of Universal Service Obligation (USO) scheme which promises minimum 10Mb broadband for all the UK homes from 2020. The implementation will start soon and more than 500k premises in the remote places would get access to high speed broadband for their internet access needs. The USO would ensure … Read more
Home phone and broadband provider TalkTalk has enabled a new feature – CallSafe to help its landline customers avoid unwanted calls like marketing calls. According to TalkTalk, CallSafe will check whether the calls come from regularly dialed numbers like friends and family. If so, they will be put straight through. However, while checking the incoming … Read more