Articles

More than 8 in 10 Brits (84%) are happy with their mobile providers’ service quality and performance, the latest Ofcom mobile customer experience report 2018 shows. Based on the overall consumer experience of more than 5k smartphone users across the UK from September to December 2017 , the study finds that 73% of users in … Read more

Telecom regulator Ofcom has just revealed the average download & upload speeds delivered by major UK broadband providers in November 2017. The report shows the average maximum, 24 hour, peak time and minimum speeds against the advertised speeds of ISP package. Plusnet, BT and EE offered the top speeds during peak time (8pm to 10pm) … Read more

TalkTalk and BT emerged as the worst broadband providers in Q4 2017 in terms of customer complaints received by the UK telecom regulator Ofcom, the latest study shows. Similar research on home phone complaints by the telecom regulator also revealed that TalkTalk had the largest volume of landline service complaints, followed by Plusnet and Post … Read more

4G mobile operator EE came top on a latest mobile broadband performance survey, in terms of 4G coverage, 4G download speed and 3G speed. According to Q1 2018 survey conducted by OpenSignal, EE’s 4G broadband is now available to 86% of the UK population, while O2 came 2nd with 83% coverage in the UK. Vodafone … Read more

Price hikes and frequent connection drop outs were the major issues that broadband customers complained over, according to a latest study on the performance of major providers in the UK. Leading operators like BT, Virgin Media, Sky, EE, TalkTalk and Plusnet as well as small ISPs such as Zen Internet were ranked by Which? based … Read more

Line rental price for 900k BT landline-only customers would be reduced to £11.99 a month from £18.99 a month from 1 April 2018, it has been revealed. The significant price cut of £7 a month would help home phone only users save £84 a year, BT said. The discount would apply to customers who have … Read more