The UK home broadband delivered average 54.8Mbps download speeds in 2018, a 17% rise when compared to its performance in 2017, shows the latest Ofcom 2019 report. Average upload speeds increased from 6.2Mbps in 2017 to 7.2Mbps in 2018, while the total superfast, 30Mbps+ broadband connections increased by 8% to reach 66% in 2018, the … Read more
Cable broadband operator Virgin Media has extended its broadband and TV network coverage on a moderate phase to add 102k extra premises in the last three months of 2019, its financial report for Q1 2019 shows. Full fibre or FTTP deployment outnumbered hybrid fibre installations in the last quarter. 86% of the roll out during … Read more
BT has just revealed its plans to offer Stay Fast Guarantee to millions of its residential customers who use its standard and fibre broadband packages such as Unlimited and Superfast Fibre & Fibre 2 unlimited. The new Stay Fast Guarantee which already applies to BT’s full fibre broadband (FTTP) service, would now allow home broadband … Read more
The much awaited broadband customer satisfaction report has just been released by the industry watchdog Ofcom today. The report also covers landline and mobile services to reveal customer satisfaction ratings for providers during 2018. Alongside, Ofcom’s telecoms survey 2019 shows other details such as number of consumer complaints to Ofcom per 100k customers, call waiting … Read more
Virgin Media has just revealed the launch of a new, ultra-fast triple play package, V.VIP TV bundle which is likely to be available to its customers in Spring 2019. The new TV package would include new, VIVID 500 fibre broadband which could deliver an average download speed of 516Mbps and upload speed of 35Mbps. Currently, … Read more
More than 8 in 10 Brits (84%) are happy with their mobile providers’ service quality and performance, the latest Ofcom mobile customer experience report 2018 shows. Based on the overall consumer experience of more than 5k smartphone users across the UK from September to December 2017 , the study finds that 73% of users in … Read more