Compare BT Broadband Deals
Free setup | £50 Reward card | Ends 15th April
BT Broadband Review 2025
BT continues to be a major provider in the UK broadband and TV market, with services reaching millions of households.
In this guide, we explore BT’s 2025 lineup in detail—helping you decide whether to upgrade or switch your current package.
BT Broadband Deals
BT Broadband is known for being reliable but generally more expensive than some other providers in the UK. Its pricing reflects the quality of service, support, and additional features included.
BT offers various packages suitable for different household needs, each with clear pricing structures:
|
BT Fibre 100 only
145Mb | Unlimited | Free Setup
24 month contract |
145
Mb average speed |
£0/mo
1st year total £296.91
|
£50 BT Reward Card
|
|
Fibre 500 only
500Mb | Unlimited | Free Setup
24 month contract |
500
Mb average speed |
£0/mo
1st year total £359.91
|
£50 BT Reward Card
|
|
BT Fibre 2
67Mb | Unlimited | Free Setup
24 month contract |
67
Mb average speed |
£30.99/mo
1st year total £371.88
|
£50 BT Reward Card
|
|
Fibre 900 only
900Mb | Unlimited | Free Setup
24 month contract |
900
Mb average speed |
£0/mo
1st year total £404.91
|
£50 BT Reward Card
|
Standard Broadband (ADSL)
BT’s ADSL broadband offers an average download speed of 10 Mbps, which is sufficient for very basic internet activities such as sending emails, web browsing, and occasional social media use. However, it’s important to note that ADSL connections tend to slow down during more data-intensive tasks such as streaming high-definition video or online gaming. This option is usually not suitable for households relying on streaming services like Netflix or regular video conferencing.
ADSL Broadband starts at £29.99 per month. It’s the most basic and affordable option, suitable primarily for email, casual browsing, and basic internet tasks
Part-Fibre Broadband (FTTC)
Fibre Essential
Fibre Essential delivers an average download speed of 36 Mbps, ideal for small families with modest internet usage—great for tasks like standard-definition streaming, moderate social media use, and general browsing without much hassle. However, if multiple users frequently stream or take part in video calls simultaneously, you might notice performance drops, making this package less ideal for busier households.
| Package | Speed (D/U) | Ideal For |
|---|---|---|
| ADSL | 10 Mbps / 1 Mbps | Basic browsing, email |
| Fibre Essential | 36 Mbps / 10 Mbps | SD streaming, moderate browsing, occasional video calls |
BT Fibre 1
The BT Fibre 1 package comes with average speeds up to 50 Mbps. It’s ideal for households with moderate usage, where HD streaming, frequent video calls (such as Zoom or Teams meetings), and social media browsing are part of everyday life. The performance is mostly reliable; however, noticeable speed dips can occur when several devices stream content simultaneously or during peak evening hours.
BT Fibre 2
BT Fibre 2 offers an average download speed of 67 Mbps, making it a suitable upgrade for households with slightly heavier demands. This speed comfortably supports moderate online gaming, HD or even occasional 4K streaming on multiple devices, and steady performance for remote workers regularly using video conferencing platforms or downloading large files.
| Package | Speed (D/U) | Ideal For |
|---|---|---|
| BT Fibre 1 | 50 Mbps / 9 Mbps | HD streaming, video calls, social media |
| BT Fibre 2 | 67 Mbps / 18 Mbps | Moderate gaming, HD/4K streaming, working from home |
Pricing
Fibre Essential costs around £27.99 per month. This package provides better speeds (36 Mbps download and 10 Mbps upload) than ADSL and is ideal for small households with modest internet requirements.
BT’s mid-level fibre options are slightly higher priced, balancing speed and affordability:
- BT Fibre 1 is priced at about £30.99 per month, delivering speeds of 50 Mbps download and 9 Mbps upload. This package suits standard home use, including HD streaming and video calls.
- BT Fibre 2 costs roughly £33.99 per month, providing speeds up to 67 Mbps download and 18 Mbps upload, suitable for households with more demanding usage, such as moderate gaming and frequent streaming.
BT Full Fibre Broadband
BT Full Fibre broadband delivers excellent reliability and speed by directly connecting your home to the fibre-optic network, eliminating the slowdowns associated with traditional copper wiring. Download speeds range from 150 Mbps to 900 Mbps, with significantly faster upload speeds.
BT Full Fibre 100
With average download speeds of 150 Mbps and upload speeds of 30 Mbps, this entry-level FTTP package is an excellent option for homes that regularly stream multiple HD videos, engage in moderate gaming, and require stable internet for home working or education.
BT Full Fibre 300
Offering an average download speed of 300 Mbps and upload speeds of 50 Mbps, this package is suitable for larger households with simultaneous 4K streaming, intensive gaming, video conferencing, and frequent large file transfers.
BT Full Fibre 500
The Full Fibre 500 package delivers 500 Mbps download speeds and impressive upload speeds of 73 Mbps. It suits high-demand households with heavy internet usage, including advanced online gaming, regular 4K or 8K streaming, and other bandwidth-intensive applications.
BT Full Fibre 900
At the top end, the Full Fibre 900 plan offers average speeds of up to 900 Mbps download and 110 Mbps upload. It’s ideal for homes with ultra-high demands—such as professional gamers, 8K streaming, large-scale cloud backups, or busy households with many connected devices.
| Plan | Speed (D/U) | Ideal For |
|---|---|---|
| Full Fibre 100 | 150 Mbps / 30 Mbps | Multi-user HD streaming, gaming, remote working |
| Full Fibre 300 | 300 Mbps / 50 Mbps | 4K streaming, gaming, larger households, large file uploads |
| Full Fibre 500 | 500 Mbps / 73 Mbps | Heavy users, extensive remote work, advanced gaming |
| Full Fibre 900 | 900 Mbps / 110 Mbps | Ultra-high usage, 8K streaming, intensive gaming, future-proofing |
BT Smart Hub 2
BT provides its Smart Hub 2 as the standard router with most broadband packages. The Smart Hub 2 offers stable and consistent Wi-Fi coverage using dual-band technology. While reliable, it’s based on the WiFi 5 standard (802.11ac), which is effective but somewhat outdated compared to WiFi 6 offered by other providers.
Specifications
The BT Smart Hub 2 comes with several key features designed to enhance your home Wi-Fi connectivity and overall internet performance:
- Wireless Standard (802.11ac):
Smart Hub 2 comes with the WiFi 5 standard, ensuring stable and high-speed wireless connections suitable for everyday internet activities. - Automatic Channel Optimisation:
The hub selects the optimal Wi-Fi channel automatically, helping reduce interference and improve connection quality by choosing the best available frequency at any given time. - Continuous Performance Monitoring:
The router consistently monitors your connection’s performance. If it identifies any connection issues or internal glitches, it automatically restarts itself to restore optimum performance. - Dual-Band Wi-Fi:
Smart Hub 2 supports both 2.4GHz and 5GHz frequencies, allowing devices to connect on the most suitable frequency for their requirements. This dual-band capability helps manage congestion on your home network and ensures a reliable connection. - Gigabit Ethernet Connectivity:
This router Includes four Ethernet ports supporting gigabit speeds, enabling direct wired connections to devices like game consoles, computers, or smart TVs for optimal performance. - Internal Antenna Array:
It comes with seven internal antennas strategically placed to boost coverage, improving signal strength and providing reliable Wi-Fi across your home. - LED Indicators with On/Off Option:
The router features LED lights indicating its status and activity. These lights can be turned off if you prefer a quieter visual environment, preventing distraction or disturbance at night. - Compatibility with DECT Cordless Phones:
Smart Hub 2 supports Digital Enhanced Cordless Telecommunications (DECT), allowing you to seamlessly connect compatible digital cordless phones to your home network.
| Feature | Description |
|---|---|
| Wireless Standard | 802.11ac (WiFi 5) |
| Channel Optimisation | Automatic selection of the best frequency channel |
| Wi-Fi Bands | Dual-bands (2.4GHz and 5GHz) |
| Ethernet Ports | 4 gigabit ports for wired connectivity |
| Antennas | 7 internal antennas |
| LED Indicator Control | Option to disable LED lights |
| DECT Phone Support | Compatible with digital cordless phones (DECT standard) |
Complete WiFi
If you’ve got rooms in your home where the Wi-Fi signal drops or slows down, BT’s Complete WiFi might be worth looking into.
It’s an add-on that provides small booster discs to extend your Wi-Fi coverage and help you get a stronger signal in every room.
You can get up to three discs if needed. And if it still doesn’t sort out the problem, BT offers a £100 money-back guarantee.
Here’s a quick breakdown:
- Works with BT’s Smart Hub 2.
- Includes up to 3 Wi-Fi discs to improve signal strength.
- Aims to give reliable Wi-Fi in every room.
- £100 money-back guarantee if it doesn’t fix coverage problems.
- Useful for larger homes or properties with thick walls or tricky layouts.
BT TV and Broadband
BT provides a wide range of bundled options, allowing customers to conveniently combine broadband services with television, home phone, and mobile plans. Bundling these services can streamline your monthly bills, often resulting in cost savings and simplifying your bills.
EE TV (Formerly BT TV)
BT’s broadband and TV bundles, now branded as EE TV, offer flexibility through five distinct package options tailored to various viewing preferences and budgets:
- Entertainment
- Sport
- Big Entertainment
- Big Sport
- Full Works (previously VIP)
EE TV Features
Entertainment Package
Ideal for households that prefer dramas, films, and on-demand content without sports, the Entertainment package includes:
- NOW Entertainment channels like Sky Atlantic and Sky Max, including exclusive Sky Originals and children’s content.
- Access to popular free-to-air channels for additional variety.
- Netflix Standard with adverts plan, allowing HD streaming on two devices simultaneously.
- discovery+ Basic subscription, featuring documentaries and lifestyle shows.
- A recordable EE TV Box, enabling users to stream and record live programmes.
Sport Package
Designed specifically for sports lovers, this package provides comprehensive sports coverage including:
- All TNT Sports channels covering major events like the Premier League, Champions League, and Premiership Rugby.
- Discovery+ Premium subscription, offering additional live sports streaming.
- A recordable EE TV Box along with standard free-to-air channels.
Big Entertainment Package
Expanding on the Entertainment package, Big Entertainment offers extra content suitable for movie lovers:
- NOW Cinema, providing streaming access to the latest blockbusters and classic films.
- A large library featuring over 1,000 movies on demand.
- All standard Entertainment features, including NOW Entertainment channels, Netflix Standard (with adverts), discovery+ Basic, and a recordable EE TV Box.
Big Sport Package
An upgraded version of the Sport package, Big Sport suits dedicated sports fans wanting extensive coverage from multiple sources:
- NOW Sports, including all Sky Sports channels in standard definition.
- Over 400 live football matches covering Premier League, EFL, WSL, SPFL, and more.
- All benefits of the standard Sport package, including TNT Sports 1–4, discovery+ Premium, and a recordable TV box.
Full Works Package (formerly VIP)
Full Works is the most comprehensive option, combining all features of both Big Entertainment and Big Sport. It includes:
- NOW Entertainment and NOW Cinema for extensive access to TV shows and movies.
- All 12 Sky Sports channels and TNT Sports for complete sports coverage.
- Full HD viewing through TNT Sports HD and Sky Sports HD via NOW Boost.
- Netflix Standard (Full HD) allowing HD streaming on two devices.
- Discovery+ Premium with additional sports and entertainment options.
- A recordable EE TV Box with functionality to pause, rewind, and record live programmes.
BT TV Boxes
BT offers different types of EE TV boxes to accommodate varied customer needs:
Recordable TV Boxes
- EE TV Box Pro:
- Supports wireless connection to the broadband hub.
- Offers Dolby Atmos audio and 4K HDR support (subscription required).
- Includes 1TB storage (up to 600 hours of recording), simultaneous recording on four channels via aerial or two via internet.
- Bluetooth remote control and universal search across apps and TV listings.
- Access to popular on-demand platforms like NOW, Netflix, and Prime Video.
- EE TV Recordable Box G4:
- Up to 300 hours recording capacity on a 500GB drive.
- Pause, rewind, and record live TV; remote scheduling via EE TV app.
- Free-to-air and subscription channels in HD.
- Seven-day catch-up TV with scroll-back functionality.
- EE TV 4K Recordable Box G5:
- Includes all G4 features plus Ultra HD/4K capability.
- Ideal for high-quality viewing experiences with compatible 4K televisions.
Non-Recordable TV Boxes
- EE TV Box Mini:
- Allows pausing and rewinding live TV up to 2 hours.
- Supports HD Freeview and subscription channels.
- On-demand and seven-day catch-up TV available.
- Requires HDMI connection to HD TV; does not support recording.
- EE TV Box Z4:
- Compact, designed for straightforward TV viewing without recording.
- Pause and rewind functionality for up to 30 minutes (SD) or 14 minutes (HD).
- Supports free-to-air channels, subscription channels, and catch-up services.
- HDMI connection required; ideal for basic viewing setups.
Home Phone and Mobile Plans
BT also allows customers to conveniently bundle home phone and mobile services, simplifying billing and potentially reducing overall costs:
- Home Phone: Available from £5/month, with inclusive call plans for unlimited domestic calls. International call plans are also offered for frequent overseas communications.
- Mobile Plans via EE: Bundling broadband with EE mobile services or SIM-only contracts provides additional discounts, simplifying billing and offering a consolidated solution.
BT Halo
BT Halo is an optional add-on designed to improve reliability and provide extra support if you experience issues with your broadband.
BT Halo comes in two versions—Halo 3 and Halo 3+. Halo 3+ has more features, while Halo 3 is the more basic and affordable option.
BT Halo 3
- Home Tech Experts:
With Halo 3, you get free access to BT’s Home Tech Experts. These specialists can visit your home to help set up your broadband, solve issues, or perform a yearly broadband check. Normally, BT charges £40–£60 per visit for this kind of service, but it’s included at no extra cost with Halo 3. - Keep Connected Promise:
If your broadband stops working, BT provides a temporary 4G Mini Hub with unlimited data. This helps you stay connected while BT fixes your regular broadband. Additionally, if you use BT Mobile, your mobile data becomes unlimited during the outage. - Double Mobile Data:
Any BT or EE mobile plans used in your home automatically get double data allowances with Halo 3. This can be helpful if multiple people in your home have mobile plans. - Price Promise:
When renewing your broadband contract, Halo 3 ensures you get the same prices offered to new customers. This helps prevent your bill from significantly increasing after your initial contract ends.
BT Halo 3+
Halo 3+ includes all features of Halo 3, plus these additional features:
- Hybrid Connect:
This service automatically switches your broadband connection to EE’s 4G network if your regular broadband fails. It then switches back automatically once the issue is fixed, preventing interruptions in your connection. It’s particularly useful if continuous connectivity is important to you, for example, if you work from home. - Complete WiFi:
Halo 3+ includes up to three WiFi booster discs to extend strong WiFi coverage throughout your home. BT promises strong WiFi in every room, or they’ll give you £100 back if the signal isn’t sufficient. - Full Fibre Upgrade:
Halo 3+ users can upgrade to BT’s Full Fibre 100 service at no extra cost when it becomes available in their area. This ensures you have access to the latest broadband technology without additional upgrade fees.
Is BT Halo Worth It?
BT Halo can offer good value if you regularly need extra support, strong WiFi coverage, or continuous connectivity. For simpler broadband needs, you might find that BT’s standard packages are enough without the additional Halo features.
Customer Service
BT has improved its customer service by operating support centres in the UK, allowing customers to get faster help from teams who better understand local problems. They also offer practical, hands-on help at home through their ‘Home Tech Experts’. These experts visit customers to help set up new broadband services, solve connection problems, and ensure that Wi-Fi coverage is as good as possible throughout the home.
Key points about BT’s customer support:
- UK-based call centres for clearer communication and faster problem-solving.
- Home Tech Experts provide in-home visits to set up or fix broadband issues.
- Lower complaint rates compared to other UK broadband providers.
- Reliable broadband speeds supported by a “Stay Fast Guarantee”—customers get compensation if speeds regularly fall below the guaranteed minimum.
Social Tariffs and Promotions
BT provides special affordable broadband packages known as “Home Essentials,” aimed at customers receiving government benefits such as Universal Credit or Pension Credit. These packages help make broadband accessible for people on tight budgets.
Important details about BT’s affordable broadband options:
- Reduced monthly prices specifically for customers on government benefits.
- Exempt from BT’s annual price increases, offering more stable costs.
- Regular promotional offers throughout the year (especially during Black Friday), including discounts, free set-up, and sometimes added extras like streaming services.
Is BT Broadband any good?
Pros and Cons
Pros
- Reliable broadband:
BT offers stable broadband connections. The “Stay Fast Guarantee” ensures minimum speeds, with compensation if the service doesn’t deliver consistently. - Many package options:
BT has a wide range of broadband deals. Options start from basic, low-speed internet suitable for simple browsing, to high-speed Full Fibre connections suitable for streaming, gaming, and working from home. - Good customer support:
BT provides UK-based customer support along with home visits from technical experts who can help fix broadband issues quickly. - Convenient bundled packages:
Customers can bundle broadband with TV, home phone, and mobile services into a single bill, making it easier to manage and sometimes cheaper overall.
Cons
- Higher monthly cost:
BT broadband packages are generally priced higher compared to some budget-friendly competitors. Customers looking primarily for the lowest cost may prefer cheaper options elsewhere. - Older router technology (WiFi 5):
BT’s standard Smart Hub 2 router uses WiFi 5 technology. Some providers now offer WiFi 6, which can provide better speeds and manage more connected devices simultaneously. - Annual price increases:
BT typically increases prices each year by around £3 per month. Customers should be aware of these regular increases when budgeting long-term broadband costs.
Conclusion
In 2025, BT broadband remains a solid choice, especially for customers who want reliable internet, good customer support, and easy bundled packages. Although prices are usually higher than some cheaper providers, the extra cost can be justified for those who value reliability, strong customer service, and convenience.
- Ideal for: Households needing stable connections for working from home, streaming, gaming, or families who want combined broadband, TV, and mobile services.
- Less ideal for: Customers whose top priority is finding the lowest possible monthly price.
Ultimately, deciding if BT is right for you depends on your personal needs, priorities, and budget.