Community Fibre Review

In a city as connected as London, finding a broadband provider that truly delivers on speed, reliability, and price can be a challenge. While national providers dominate the market, Community Fibre has been steadily making a name for itself by offering full-fibre broadband at speeds that leave most rivals trailing behind. But is it really as good as it claims?

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What Makes Community Fibre Different?

Unlike most broadband providers, Community Fibre runs a 100% full-fibre network, meaning fibre-optic cables go directly into homes rather than stopping at a street cabinet and relying on slower copper wires. This eliminates peak-time slowdowns and provides symmetrical speeds—a rarity among mainstream UK providers.

With speeds reaching up to 3 Gbps (3,000 Mbps), Community Fibre offers the fastest home broadband in London, making it an appealing choice for gamers, remote workers, and large households with heavy internet usage.

Broadband Plans & Pricing

Community Fibre comes with affordable pricing, particularly when compared to national competitors. Here’s a breakdown of their key plans:

Package	Speed	Price
Essential	35 Mbps	£12.50/month
Full Fibre 100	100 Mbps	£19/month
Full Fibre 300	300 Mbps	£27/month
Full Fibre 1 Gbps	1,000 Mbps	£26/month
Full Fibre 3 Gbps	3,000 Mbps	£56/month

All packages include unlimited data, no line rental, and come with fixed prices during the contract. At £26/month for 1 Gbps, Community Fibre undercuts major providers like BT, Virgin Media, and Sky, making it one of the best-value gigabit broadband options in the UK.

Speed & Performance

Speed tests consistently place Community Fibre at the top of the broadband rankings, thanks to its full-fibre infrastructure. While many providers advertise “fibre” but still use copper in parts of the network, Community Fibre’s direct-to-home fibre connection ensures minimal latency, no congestion issues, and ultra-fast upload speeds.

These speeds are particularly beneficial for gaming, 4K/8K streaming, cloud storage, and video conferencing, where a fast upload connection is just as important as fast downloads.

However, to achieve the full 3 Gbps speeds, you’ll need a WiFi 6 router and a multi-gigabit-capable device connected via Ethernet. On WiFi, speeds typically max out at 800 Mbps, which is still significantly faster than most standard broadband connections.

Reliability & WiFi Coverage

Community Fibre boasts a 99.9% uptime, meaning no peak-time slowdowns or service interruptions. Unlike some providers that struggle during evenings or weekends, the network remains stable throughout the day.

For larger homes, Community Fibre offers Premium WiFi, which includes:

This whole-home guarantee is a rare feature, and it’s ideal for households where WiFi dead spots are a common issue.

Customer Satisfaction

Community Fibre is currently rated #1 on Trustpilot among UK broadband providers, with thousands of 5-star reviews praising its speed, reliability, and affordability.

However, no provider is without faults. Some customers have reported customer service delays and occasional connectivity issues in certain areas. A few tech-savvy users on forums like Reddit have raised concerns about latency issues on lower-tier plans due to CG-NAT (Carrier-Grade NAT), which may affect gamers or users needing a static IP.

Despite this, the overall feedback is overwhelmingly positive, with most users citing significant improvements over their previous providers.

Installation & Setup

Installation is quick and free, with Community Fibre’s engineers setting up the connection and optimizing router placement. The process is seamless, and most users go live within days of signing up.

However, it’s worth noting that availability is still limited to London, so those outside the city will have to wait for potential future expansion.

Verdict: Should You Switch?

Community Fibre is easily one of the best broadband providers in London, offering unmatched speeds, competitive pricing, and excellent reliability.

Pros:

Cons:

Final Verdict:

If you’re in London and need fast, reliable, and affordable internet, Community Fibre is an outstanding choice. It’s particularly well-suited for gamers, streamers, and large households.

For those outside of London, however, it’s worth keeping an eye on Community Fibre’s expansion plans.

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Availability

Community Fibre broadband is currently expanded to 32 boroughs across London and its full fibre network now connects more than 200,000 UK homes.

Homes and businesses in Barnet, Brent, Camden, City of London, Croydon, Ealing, Hackney, Hammersmith and Fulham, Islington, Lambeth, Lewisham, Newham, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster can now access its broadband service which offers speeds up to 3Gbps.

Use our postcode checker to check if community fibre is available in your area,

Customer Service

Community Fibre offers customer support on the phone, Twitter and Facebook. You can contact them on 0800 082 0770.

In addition, the help section on its website offers lots of information about issues related to broadband. You can also send messages online regarding your issues.

Community Fibre compared with other providers

Community Fibre stands out for its ultrafast speeds, affordable prices, and reliable connections but has limited availability and fewer additional features than some other providers.

How does it compare to other providers such as Virgin Media, BT, Sky, and Hyperoptic?

Community Fibre vs Virgin Media

Community Fibre ultrafast plans are cheaper compared to Virgin Media, with similar ultrafast speeds.

However, Virgin Media has a more extensive network coverage and provides bundle options that include comprehensive TV packages and home phone services.

Community Fibre focuses primarily on broadband services, so if you are looking for a more complete package, Virgin Media might be a better fit.

Community Fibre vs BT

Community Fibre’s prices are generally lower than BT’s, and it offers symmetrical speeds comparable to BT’s fibre plans.

However, BT provides additional services like home phone, TV packages, and extras like public Wi-Fi.

If you’re looking for broadband with additional features, BT might be a more suitable option.

Community Fibre vs Sky

Sky offers home phone and TV services alongside broadband while Community Fibre focuses on providing ultrafast broadband services.

Although Community Fibre offers Netgem TV as an add-on,if you want a more comprehensive TV bundle, Sky might be the right option for you.

Community Fibre vs Hyperoptic

Both Community Fibre and Hyperoptic offer ultrafast full fibre broadband services at competitive prices.

However, their coverage areas differ, with Community Fibre focusing on London while Hyperoptic covers several major cities across the UK.

When comparing these two providers, it’s essential to check their availability in your area using their respective postcode checkers.

In terms of speed, reliability, and price, both providers offer similar value.

Business Broadband

Community Fibre offers businesses fibre optic broadband packages with speeds up to 10 Gbps.

Features

• You get symmetrical upload speeds 
• 1 static IP is included
• You get prioritised UK based customer support
• 4G broadband backup is also provided during broadband outages.