Compare Community Fibre Broadband Deals
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Community Fibre Broadband Review 2025
In a city as connected as London, finding a broadband provider that truly delivers on speed, reliability, and price can be a challenge. While national providers dominate the market, Community Fibre has been steadily making a name for itself by offering full-fibre broadband at speeds that leave most rivals trailing behind. But is it really as good as it claims.
Community Fibre is different from many UK broadband providers because it runs its own full fibre network (FTTP). Instead of using copper wiring from the street cabinet, it brings fibre cables directly into your home. This approach reduces slowdowns, especially at peak times, and provides more reliable speeds.
A key benefit is symmetrical speeds—upload speeds match download speeds. This is ideal for video calls, file sharing, and cloud backups. Community Fibre also offers ultrafast plans, including a 5 Gbps option—one of the fastest available to homes in the UK.
Customers also get a 60-Day Satisfaction Guarantee. If you’re not satisfied, you can cancel within the first 60 days without a penalty. For improved in-home coverage, the Premium WiFi Guarantee promises at least 50 Mbps in every room, or they’ll help resolve it.
Community Fibre offers you ultrafast and reliable internet, which is great if you’re in London.
Best Community Fibre Broadband Deals
Features
Community Fibre operates its own full fibre network across London, allowing it to offer broadband plans at lower prices than many national providers. This direct control over infrastructure removes the need to lease Openreach capacity, keeping costs down.
All plans come with unlimited data. You can stream, download, and browse as much as you like. You also don’t pay line rental, since the service doesn’t need a landline.
Prices stay the same throughout your contract. You won’t see any increases until your contract ends. After that, the price might go up a little, but you’ll know how much in advance.
Compared to BT or Virgin Media, Community Fibre’s fastest plans cost less. Even the gigabit plan is cheaper, and you get equal upload and download speeds. This helps if you work from home or share files online.
Here’s a breakdown of their main broadband plans:
| Package | Speed | Price |
|---|---|---|
| Essential | 35 Mbps | £12.50/month |
| Full Fibre 100 | 100 Mbps | £19/month |
| Full Fibre 300 | 300 Mbps | £27/month |
| Full Fibre 1 Gbps | 1,000 Mbps | £26/month |
| Full Fibre 3 Gbps | 3,000 Mbps | £56/month |
Speed & Performance
Speed tests consistently place Community Fibre at the top of the broadband rankings, thanks to its full-fibre infrastructure. While many providers advertise “fibre” but still use copper in parts of the network, Community Fibre’s direct-to-home fibre connection ensures minimal latency, no congestion issues, and ultra-fast upload speeds.
- 1 Gbps is 13x faster than the UK average download speed
- 3 Gbps is 43x faster than the national average
- Upload speed is same as download speed (symmetrical), unlike most UK ISPs.
These speeds are particularly beneficial for gaming, 4K/8K streaming, cloud storage, and video conferencing, where a fast upload connection is just as important as fast downloads.
However, to achieve the full 3 Gbps speeds, you’ll need a WiFi 6 router and a multi-gigabit-capable device connected via Ethernet. On WiFi, speeds typically max out at 800 Mbps, which is still significantly faster than most standard broadband connections.
Reliability & WiFi Coverage
Community Fibre boasts a 99.9% uptime, meaning no peak-time slowdowns or service interruptions. Unlike some providers that struggle during evenings or weekends, the network remains stable throughout the day.
For larger homes, Community Fibre offers Premium Broadband WiFi Guarantee , which includes:
- Mesh technology for extended coverage
- Guaranteed 50 Mbps WiFi in every room (or 3 months free broadband)
- WiFi 6 routers for better speed and stability
This whole-home guarantee is a rare feature, and it’s ideal for households where WiFi dead spots are a common issue.
Customer Service
Community Fibre is currently rated #1 on Trustpilot among UK broadband providers, with thousands of 5-star reviews praising its speed, reliability, and affordability.
However, no provider is without faults. Some customers have reported customer service delays and occasional connectivity issues in certain areas. A few tech-savvy users on forums like Reddit have raised concerns about latency issues on lower-tier plans due to CG-NAT (Carrier-Grade NAT), which may affect gamers or users needing a static IP.
Despite this, the overall feedback is overwhelmingly positive, with most users citing significant improvements over their previous providers.
Community Fibre offers customer support on the phone, Twitter and Facebook. You can contact them on 0800 082 0770.
In addition, the help section on its website offers lots of information about issues related to broadband. You can also send messages online regarding your issues.
Installation & Setup
Installation is quick and free, with Community Fibre’s engineers setting up the connection and optimizing router placement. The process is seamless, and most users go live within days of signing up.
However, it’s worth noting that availability is still limited to London, so those outside the city will have to wait for potential future expansion.
Availability
Community Fibre broadband is currently expanded to 32 boroughs across London and its full fibre network now connects more than 200,000 UK homes.
Homes and businesses in Barnet, Brent, Camden, City of London, Croydon, Ealing, Hackney, Hammersmith and Fulham, Islington, Lambeth, Lewisham, Newham, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster can now access its broadband service which offers speeds up to 3Gbps.
Use our postcode checker to check if community fibre is available in your area,
Should You Switch?
Community Fibre is easily one of the best broadband providers in London, offering unmatched speeds, competitive pricing, and excellent reliability.
Pros:
- Blazing-fast speeds (up to 3 Gbps)
- Affordable gigabit broadband (£26/month for 1 Gbps)
- Reliable connection (99.9% uptime, no peak slowdowns)
- Whole-home WiFi guarantee with mesh coverage
- Excellent customer ratings
Cons:
- Customer service can be slow during peak times
- Limited to London (not available UK-wide)
- CG-NAT may affect advanced users (e.g., gamers needing port forwarding)
Final Verdict:
If you’re in London and need fast, reliable, and affordable internet, Community Fibre is an outstanding choice. It’s particularly well-suited for gamers, streamers, and large households.
For those outside of London, however, it’s worth keeping an eye on Community Fibre’s expansion plans.
Community Fibre compared with other providers
Community Fibre stands out for its ultrafast speeds, affordable prices, and reliable connections but has limited availability and fewer additional features than some other providers.
How does it compare to other providers such as Virgin Media, BT, Sky, and Hyperoptic?
Community Fibre vs Virgin Media
- Community Fibre ultrafast plans are cheaper compared to Virgin Media, with similar ultrafast speeds.
- However, Virgin Media has a more extensive network coverage and provides bundle options that include comprehensive TV packages and home phone services.
- Community Fibre focuses primarily on broadband services, so if you are looking for a more complete package, Virgin Media might be a better fit.
Community Fibre vs BT
- Community Fibre’s prices are generally lower than BT’s, and it offers symmetrical speeds comparable to BT’s fibre plans.
- However, BT provides additional services like home phone, TV packages, and extras like public Wi-Fi.
- If you’re looking for broadband with additional features, BT might be a more suitable option.
Community Fibre vs Sky
- Sky offers home phone and TV services alongside broadband while Community Fibre focuses on providing ultrafast broadband services.
- Although Community Fibre offers Netgem TV as an add-on,if you want a more comprehensive TV bundle, Sky might be the right option for you.
Community Fibre vs Hyperoptic
- Both Community Fibre and Hyperoptic offer ultrafast full fibre broadband services at competitive prices.
- However, their coverage areas differ, with Community Fibre focusing on London while Hyperoptic covers several major cities across the UK.
- When comparing these two providers, it’s essential to check their availability in your area using their respective postcode checkers.
- In terms of speed, reliability, and price, both providers offer similar value.
Business Broadband
Community Fibre offers businesses fibre optic broadband packages with speeds up to 10 Gbps.
Features
- You get symmetrical upload speeds
- 1 static IP is included
- You get prioritised UK based customer support
- 4G broadband backup is also provided during broadband outages.