What Exactly Is Fibrely Broadband?

Fibrely is a UK-based broadband provider that specialises in full fibre (FTTP) services. It delivers fibre directly to your home (not just to the street cabinet), offering much faster and more stable internet than traditional part-fibre or copper services.

Unlike many larger ISPs, Fibrely focuses entirely on broadband — no mobile bundles, no TV add-ons, and no complex package deals. It’s a simpler, more transparent alternative aimed at customers who just want reliable fibre internet without upsells.

Fibrely operates primarily on the Openreach FTTP network and is available in many parts of England, Scotland, and Wales where full fibre has been rolled out.

Plans and Prices: Is Fibrely Affordable?

Fibrely keeps things simple with five plans, all based on FTTP and all with unlimited usage. The plans range from a modest 80 Mbps up to a full gigabit (1000 Mbps). Prices range between £26.99 and £40.99 per month, depending on the speed you choose.

Here’s how it looks:

Plan	Download / Upload	Monthly Price
Superfast	80 / 20 Mbps	£26.99
Ultrafast	115 / 20 Mbps	£28.99
Ultrafast+	330 / 50 Mbps	£30.99
Ultrafast Max	550 / 75 Mbps	£35.99
Gigafast	1000 / 115 Mbps	£40.99

All plans come with:

There are no surprise mid-contract price increases — which is huge, because most major providers bump up prices annually. What you sign up for now is what you’ll pay until the contract ends.

But — and this is important — some customers have reported seeing a mysterious “Broadband Plus Rental Charge” on their bills. It’s a small amount (£3–£5), but Fibrely doesn’t clearly explain this on the website. So while pricing is generally fair, you’ll want to check your first bill carefully and clarify with customer support if you see anything unexpected.

Fibrely Speeds and Performance

Is Fibrely Actually Fast? In short — yes. And that’s mainly because it’s full fibre.

You’re not going to hit “up to” speeds with massive drops at peak hours. Unlike FTTC connections, where your signal slows down over copper wiring, Fibrely delivers fibre all the way into your property.

That means more consistent speeds, better upload performance, and lower latency — especially important if you work from home, game online, or have multiple people streaming at once.

Here’s a quick breakdown of who each plan suits:

The upload speeds are also generous. Even the entry-level plans include 20 Mbps uploads, while the gigabit plan offers 115 Mbps — great for video calls, cloud backups, and online gaming.

Fibrely Router – What’s Included?

Unlike many providers who bundle basic or dated routers, Fibrely includes the Asus AX3000 WiFi 6 router at no extra cost. This is one of the best included routers among UK broadband deals.

Router Specs:

You can also upgrade at sign-up:

This is a great feature for users who want full control, better coverage, or high-speed wired connections for gaming PCs and smart TVs.

Installation and Availability

Fibrely installs connections via the Openreach full fibre network. If your home already has Openreach FTTP installed, it can be as quick as plug-and-play. If not, an engineer visit is scheduled, which typically takes around 1–2 hours. Most customers are connected in 7–10 working days.

You can check if Fibrely is available at your address using the postcode tool on their website. They’re not available nationwide, but coverage is growing fast, especially in cities, towns, and new-build estates.

What’s Customer Support Like?

Fibrely offers customer support six days a week, giving users access to help from Monday to Saturday, between 8am and 8pm. Their support options include:

This is where things get a little more mixed. Some people have had good experiences, saying support staff are helpful and efficient. Others — especially those dealing with billing issues — have found it harder to get quick answers. The email response time is one common complaint.

If you need support, live chat seems to be the fastest and most effective method, especially for day-to-day questions or plan clarifications.

Are There Hidden Fees?

Fibrely’s advertised prices are competitive and don’t increase mid-contract — a big advantage over providers like BT or Sky. However, some users have reported a “Broadband Plus Rental Charge” showing up on bills that wasn’t disclosed during sign-up.

It’s unclear whether this is router-related or an optional service, so we recommend confirming your total monthly cost before placing your order.

There are no activation or delivery fees otherwise, and usage is truly unlimited.

How Does Fibrely Compare to Onestream?

At a glance, Onestream’s deals often look cheaper — sometimes as low as £18–£20/month. But they’re rarely that simple. Onestream has become known for:

Fibrely, by contrast:

Feature	Fibrely	Onestream
Network	Openreach FTTP	Openreach FTTP
Entry Price	£26.99/month	£18–£22/month (with extras)
Router Included?	Yes (Asus AX3000 WiFi 6)	Basic router, rental charged
Hidden Fees	Possible £3–£5 rental charge	Many hidden extras
Contract Length	18 months	12–18 months
Customer Service	Mixed reviews	Poor reviews on Trustpilot

If your top priority is price alone, Onestream might seem more appealing. But if you want better hardware, honest billing, and fewer strings attached, Fibrely is often the better long-term value.

Fibrely Reviews: What Customers Are Saying

Fibrely doesn’t yet have a big presence on review platforms like Trustpilot, but there’s plenty of chatter on Reddit, forums like ISPreview, and MoneySavingExpert.

The feedback is mixed — not terrible, but not glowing either. Here’s the rough summary:

One Reddit user reported: “The speeds are decent and stable. But it’s hard to get someone on the phone when things go wrong.”

That’s pretty typical for smaller providers. You often get better pricing and fewer gimmicks, but support can feel stretched.

Is Fibrely Broadband Worth It?

Here’s the honest answer: if you’re in an FTTP area and want fast, reliable broadband without silly upsells or complicated bundles, Fibrely is a great option.

It’s not perfect. The unexplained charges and mixed support feedback are valid concerns. But if you’re tired of big-brand games, Fibrely is a breath of fresh air.

Fibrely broadband is great for:

Not ideal if:

Pros and Cons

Pros

Cons

Conclusion

If you’re tired of hidden fees, poor WiFi hardware, and inflated contracts from the big names, Fibrely is a solid alternative.

Just make sure to double-check for any additional monthly charges and be prepared for support delays if something goes wrong.