Hey!Broadband is one of the smaller full-fibre providers reshaping the UK broadband market. Known for its fast, symmetrical speeds and range of contract options, it caters to users looking for alternatives to Openreach-based services. This review provides a detailed evaluation of its performance, customer experience, and how it compares with rival ISPs.
Overview
Hey!Broadband delivers full-fibre broadband via an FTTP (Fibre to the Premises) network, providing a direct connection and consistent speeds to homes and small businesses.
The service is available in three main speed tiers—Superfast 150, Megafast 400, and Gigafast 900—and can be taken on a monthly rolling basis or with 12- and 24-month contracts.
| Feature | Details |
|---|---|
| Speed | 150 Mbps / 400 Mbps / 900 Mbps (symmetrical) |
| Contract Lengths | 30 day rolling, 12 month, 24 month |
| Routers | Adtran 854-v6 (with landline), Linksys MX4000 (broadband only), TP Link |
| Landline Option | VoIP landline, number porting (up to 3 weeks) |
| Smart Wi Fi Pods | Optional mesh pods (£7–£10/mo, app control, security features) |
| Coverage Areas | Buckinghamshire, Oxfordshire, Surrey, West Sussex |
| Price Range | From £23–£35 per month |
Depending on whether a landline is included, different router models are supplied, offering a tailored setup based on user preferences.
What sets Hey!Broadband apart is the combination of symmetrical speeds and clear pricing. These features are well-suited to households with high upload requirements, such as those working from home or frequently sharing large files.
The inclusion of a VoIP landline option adds a home phone feature, especially for users who still require one.
With no mid-term price changes and a straightforward package structure, the service is a strong option for those looking for both speed and reliability.
Is Hey!Broadband a good choice for You?
Hey!Broadband plans are designed for different types of users .
- Light users and streamers will find the Superfast 150 plan more than adequate.
- Remote professionals will benefit from symmetrical speeds and reliable connections.
- Gamers and heavy downloaders can choose Megafast 400 or Gigafast 900 for lower latency and faster transfers.
- Small businesses can opt for dedicated packages for uninterrupted connectivity and performance.
Alongside these tailored speeds, Hey!Broadband also offers flexible contract terms. The 30-day option is suitable for renters or those uncertain about long-term commitments. Meanwhile, the 12- and 24-month contracts are great for users looking for consistent pricing over time.
Speeds & Pricing
Hey!Broadband offers three plans – Superfast 150, Megafast 400, and Gigafast 900.
| Tier | Speed (D/U) | Ideal For | Price |
|---|---|---|---|
| Superfast 150 | 150Mbps / 150Mbps | 4K streaming, browsing, multi-device homes | £23/mo |
| Megafast 400 | 400Mbps / 400Mbps | Gaming, large file downloads, remote work | £33/mo |
| Gigafast 900 | 900Mbps / 900Mbps | Heavy users, multiple devices | £43/mo |
Superfast 150 is an entry-level service that delivers 150Mbps, which is more than enough for general internet use, including 4K video streaming and supporting several connected devices.
The Megafast 400 plan is great for users who expect faster speeds from their connection—whether that’s regular gaming, large file downloads, or video calling. It reduces delays and provides greater headroom for simultaneous usage.
At the top end, Gigafast 900 delivers symmetrical 900Mbps speeds. While few households need that level of bandwidth for typical use, it appeals to users who value peak performance—such as serious gamers, home offices handling large files, or families with several high-usage devices.
Contract
Hey!Broadband offers three contract types: 30-day rolling, 12-month, and 24-month.
The rolling plan costs more but lets you leave at short notice—useful if you’re unsure about your long-term plans.
The 12-month contract offers better pricing while the 24-month option is the most cost-effective, though it requires a longer commitment and may be harder to exit early. This flexibility ensures customers can choose a plan that suits their requirements.
Extras
In addition to fast and symmetrical broadband, Hey!Broadband offers additional services. Customers can include a landline as part of their package—an option not often found with full-fibre providers. The landline runs over VoIP and allows users to retain their existing number, though porting may take up to three weeks.
| Add-On | Monthly Cost | Description |
|---|---|---|
| VoIP Landline | £9.50 | Port existing number; delivered over broadband |
| Smart Wi-Fi Pods | £7/ £10 | Mesh coverage, app control, AI security & motion sensing |
| Business Package | Varies | Dedicated bandwidth, SLA, priority support |
Hey!Broadband also offers smart Wi-Fi pods for extended wireless coverage and reliable speeds. These devices will help you eliminate blackspots and improve coverage across larger or multi-storey homes.
Hey!Broadband also offers business broadband packages. These plans come with dedicated bandwidth and premium support, making them suitable for small and medium-sized businesses that rely on stable internet to run daily operations.
Routers
Hey!Broadband supplies two main router models, depending on whether the VoIP landline option is selected. Both the routers come with Wi-Fi 6, ensuring strong performance across modern devices.
Customers opting for the landline add-on receive the Adtran 854-v6. This enterprise-grade router includes an 8×8 + 4×4 antenna setup and supports up to 2.5Gbps traffic. Designed for efficiency and reliability, it’s well-suited to homes or offices with high connectivity demands.
For broadband-only users, the Linksys MX4000 is standard. With WiFi 6E support, it adds a 6GHz band alongside the usual 2.4GHz and 5GHz, reducing network congestion. A quad-core processor and mesh capabilities help ensure smooth performance across the home.
| Specification | Adtran 854-v6 | Linksys MX4000 | TP Link Model (varies) |
|---|---|---|---|
| WiFi Standard | WiFi 6 (802.11ax) | WFi 6E (802.11ax) | WiFi 6 (802.11ax) |
| WAN Ports | 1×1 Gb + 1× 2.5 Gb | 1 × 1 Gb + 1 × 2.5 Gb | 1 × 1 Gb |
| LAN Ports | 2 × 1 Gb | 4 × 1 Gb | 4 × 1 Gb |
| Max Throughput | 2.5 Gbps non blocking | 5 Gbps non blocking | Up to 3 Gbps |
| Key Features | Enterprise 8×8 + 4×4, custom firmware, low power | 12×12 + 4×4 MU MIMO, Intelligent Mesh™, quad core CPU | Standard Wi Fi 6 features; model dependent specs |
In some cases, Hey!Broadband may provide a TP Link WiFi 6 router. While models vary, they consistently meet the speed and coverage needs of most households.
Installation is carried out by a Hey!Broadband engineer, who will connect your home via overhead or underground fibre and configure the router. Setup typically takes one to two hours, including speed testing and final checks.
Coverage and Availability
Hey!Broadband is available in selected counties in southern England, such as Oxfordshire, Surrey, Buckinghamshire, and West Sussex.
| Town/City | Postcode Area | County |
|---|---|---|
| Amersham | HP | Buckinghamshire |
| Aylesbury | HP | Buckinghamshire |
| Banbury | OX | Oxfordshire |
| Beaconsfield | HP | Buckinghamshire |
| Billingshurst | RH | West Sussex |
| Burgess Hill | RH | West Sussex |
| Carterton | OX | Oxfordshire |
| Chesham | HP | Buckinghamshire |
| Copthorne | RH | West Sussex |
| Cranleigh | GU | Surrey |
| Crawley | RH | West Sussex |
| Crawley Down | RH | West Sussex |
| Dorking | RH | Surrey |
| East Grinstead | RH | West Sussex |
| Elstead | GU | Surrey |
| Farnham | GU | Surrey |
| Gerrards Cross | SL | Buckinghamshire |
| Godalming | GU | Surrey |
| Haywards Heath | RH | West Sussex |
| Hemel Hempstead | HP | Hertfordshire |
| High Wycombe | HP | Buckinghamshire |
| Horley | RH | Surrey |
| Horsham | RH | West Sussex |
| Kidlington | OX | Oxfordshire |
| Lane End | HP | Buckinghamshire |
| Redhill | RH | Surrey |
| Southall | UB | London |
| Southwater | RH | West Sussex |
| Wantage | OX | Oxfordshire |
| Witney | OX | Oxfordshire |
You can check availability using the postcode checker tool on the company’s website, which confirms whether a full-fibre connection is available at your address.
The provider focuses on areas underserved by major roll-outs, ensuring reliable performance where it operates. Though smaller in reach than national providers, its full-fibre network offers a modern, congestion-free alternative. Expansion plans are in place, so availability may widen in the future.
Hey!Broadband Compared to Other ISPs
Unlike larger providers such as BT and Virgin Media, Hey!Broadband concentrates on offering full-fibre connectivity without bundling TV or mobile services. While it doesn’t match the coverage breadth of national ISPs, it delivers competitive performance—particularly in terms of symmetrical upload and download speeds, which remain a key differentiator.
| Hey!Broadband Gigafast 900 | Virgin Media Gig1 Fibre | BT Full Fibre 900 |
|---|---|---|
| 900 Mbps download | 1.1 Gbps download | 900 Mbps download |
| 900 Mbps upload | 104 Mbps upload | 110 Mbps upload |
| 24 months contract | 18 months contract | 24 months contract |
Hey!Broadband’s straightforward pricing and contract structure appeal to those seeking flexibility. Users can choose from 30-day rolling plans to longer 12- or 24-month terms, without the complications of promotional pricing or bundled extras.
Compared to other smaller full-fibre networks, Hey!Broadband operates at a slightly larger scale, while maintaining customer support and service standards that are often praised in user reviews. It occupies a unique space between local altnets and large incumbents, offering a simplified yet high-performance alternative.
Is Hey!Broadband any good?
Hey!Broadband generally delivers on its performance promises, with independent speed tests and user reports indicating consistent speeds and stable connectivity.
Symmetrical upload and download speeds are a notable advantage, especially for users who regularly work from home, upload content, or take part in live gaming.
Hey!Broadband earns positive marks for both performance and service. Feedback from review sites like Trustpilot has been largely positive, particularly for its customer service and billing clarity. Users often mention prompt responses and clear communication when issues arise. Although some users note delays in installation or local faults, most feedback points to efficient problem resolution. Research data supports the view that Hey!Broadband ranks highly for satisfaction and reliability among alternative providers.
Hey!Broadband’s installation process is generally efficient, with the routers supplied—either the Adtran 854-v6 or Linksys MX4000—capable of supporting strong, reliable connections. TP-Link models, when provided, also perform reliably for most household needs.
Pros and Cons
Hey!Broadband delivers excellent performance with symmetrical full-fibre speeds and a straightforward pricing structure. The flexibility of 30-day, 12-month, and 24-month contracts gives customers more control, while extras like smart WiFi pods and optional VoIP landlines add further value.
That said, the service does have limitations. Availability is restricted to parts of southern England, leaving many potential users outside the coverage area. Additionally, router models vary, which could lead to confusion for some customers. Overall, the service remains highly appealing for those within its footprint who prioritise performance and clarity over bundled extras.
Conclusion
Hey!Broadband offers fast and reliable full-fibre internet, contract flexibility, and responsive customer support. Its symmetrical speeds and range of contract options are well suited to today’s digital demands, especially for remote working, online gaming, and high-definition streaming.
If you live in an area served by Hey!Broadband, this provider should be high on your list. However, its limited availability is the only real drawback. But where it is available, it offers great broadband service and delivers on its promises.