Hyperoptic broadband review 2025
Hyperoptic is a UK broadband provider known for its full-fibre connections. Unlike many providers that still rely on copper lines for the last stretch, Hyperoptic delivers fibre-to-the-premises (FTTP), offering faster speeds and symmetrical uploads and downloads.
| Plan | Speed | Contract | Price |
|---|---|---|---|
| 150Mb Superfast | 159Mbps | 24 months | £20.99/month |
| 500Mb Ultrafast | 527Mbps | 24 months | £25/month |
| 1Gb Hyperfast | 900Mbps | 24 months | £30/month |
Exclusive Offer: Free setup and discounted price
With speeds ranging from 50Mbps to 1Gbps, Hyperoptic is an option for households that look for ultrafast speed, low-latency internet. It mainly serves cities, apartment buildings, and new developments.
This review covers pricing, speed performance, reliability, router quality, customer service, installation, and comparisons with competitors to help you decide if Hyperoptic broadband is right for you.
In this review
Overview
| Feature | Details |
|---|---|
| Broadband Type | Full Fibre (FTTP) |
| Speeds Available | 50Mbps, 150Mbps, 500Mbps, 1Gbps |
| Upload Speed | Symmetrical (same as download speed) |
| Contract Lengths | Rolling monthly, 12-month, 24-month |
| Price Range | From £17/month |
| Router | Hyperhub (Wi-Fi 5) / Hyperhub+ (Wi-Fi 6) |
| Installation Time | 1-3 weeks |
| Availability | Limited to urban areas, apartments, and new builds |
| Price Hikes | No mid-contract price increases |
| Landline Option | Not available |
Hyperoptic stands out for its symmetrical speeds, no mid-contract price hikes, and flexible contract options.
Hyperoptic Broadband Plans & Pricing
Hyperoptic offers four broadband packages with different speeds:
| Package | Avg. Speed (D/U) | Good for | Price (12-month contract) |
|---|---|---|---|
| Fast 50 | 50Mbps / 50Mbps | Browsing, emails, light streaming | £17/month |
| Superfast 150 | 150Mbps / 150Mbps | HD streaming, video calls, small households | £24/month |
| Ultrafast 500 | 500Mbps / 500Mbps | Gaming, 4K streaming, smart homes | £30/month |
| Hyperfast 1Gbps | 1Gbps / 1Gbps | Large households, heavy downloads, work-from-home | £40/month |
Fast 50
The Fast 50 package offers 50Mbps download and upload speeds, making it a great choice for light internet usage. This plan is suitable for those who browse the web, check emails, and watch videos in standard definition. It’s also ideal for small households with a few light users.
Superfast 150
The Superfast 150 plan offers 150Mbps symmetrical speeds, ensuring smooth HD streaming, video conferencing, and support for multiple connected devices. This plan strikes a balance between affordability, speed, and performance.
Ultrafast 500
With 500Mbps download and upload speeds, the Ultrafast 500 package is ideal for heavy users, including multiple 4K streaming devices, competitive online gaming, smart home setups, frequent large file downloads, Ultra HD streaming, and lag-free gaming.
Hyperfast 1Gbps
The Hyperfast 1Gbps plan is Hyperoptic’s fastest, delivering 1Gbps symmetrical speeds. It’s designed for large households with multiple users engaging in bandwidth-intensive activities simultaneously, such as streaming 4K and 8K videos without buffering, gaming with low latency, and ultra-fast uploads.
Contract Options
- Rolling Monthly – No long-term commitment, but costs more.
- 12-Month Contract – Lower price, but still flexible.
- 24-Month Contract – Best value with the lowest price.
Speed & Real-World Performance
Hyperoptic broadband delivers consistently high speeds throughout the day, with minimal fluctuations even during peak times. Below is a breakdown of how each plan performs at different times.
| Plan | (8 AM – 12 PM) | (12 Noon – 6 PM) | (6 PM – 10 PM) |
|---|---|---|---|
| 150Mbps Plan | 152Mbps / 149Mbps | 149Mbps / 148Mbps | 145Mbps / 143Mbps |
| 500Mbps Plan | 505Mbps / 503Mbps | 498Mbps / 495Mbps | 480Mbps / 478Mbps |
| 1Gbps Plan | 975Mbps / 972Mbps | 965Mbps / 960Mbps | 930Mbps / 925Mbps |
Source: Hyperoptic broadband speed test results from user reports and real-world performance data.
150Mbps
- In the morning (8 AM – 12 PM), speeds hit 152Mbps download and 149Mbps upload.
- By the afternoon (12 PM – 6 PM), speeds slightly reduce to 149Mbps / 148Mbps.
- During peak hours (6 PM – 10 PM), speeds dip to 145Mbps / 143Mbps
500Mbps
- .In the morning, speeds exceed the advertised rates with 505Mbps download and 503Mbps upload.
- In the afternoon, speeds are still good at 498Mbps download and 495Mbps upload.
- Even at peak hours, speeds remain high at 480Mbps download and 478Mbps upload, making it a reliable option for 4K streaming, gaming, and multiple devices.
1Gbps
- During the morning, speeds reach 975Mbps download and 972Mbps upload, offering near-gigabit performance.
- In the afternoon, speeds slightly lower to 965Mbps / 960Mbps
- Even during the busiest evening hours, speeds reach 930Mbps / 925Mbps.
Latency & Gaming Performance
Latency is an important factor for the best user experience in online gaming, video calls, and real-time applications. Lower latency means faster response times, which provides a significant advantage in games that require quick play. Hyperoptic offers one of the lowest latency levels among broadband providers, thanks to its full-fibre (FTTP) technology and symmetrical speeds.
Hyperoptic’s Low Latency Advantage
Hyperoptic fibre broadband boasts an average latency of 4ms to 8ms, making it one of the most ideal broadband providers for gaming. This is significantly lower than Virgin Media and BT, as shown in the table below:
| Provider | Average Latency (ms) |
|---|---|
| Hyperoptic | 4 – 8ms |
| BT Full Fibre | 10 – 15ms |
| Sky Fibre | 12 – 20ms |
| Virgin Media | 15 – 25ms |
| TalkTalk Fibre | 18 – 30ms |
Hyperoptic Routers – Hyperhub and Hyperhub+
Hyperoptic offers two types of router options based on the broadband plan you choose. Both routers can handle full-fibre speeds, but the Hyperhub+ offers better performance and coverage, making it ideal for larger homes and heavy users.
Hyperhub
The Hyperhub is a Wi-Fi 5 router included with Hyperoptic’s entry and mid range plans. It comes with dual-band Wi-Fi and has four Gigabit Ethernet ports.
The router comes with 3×3 MIMO for improved stability and signal strength.
Hyperhub+
The Hyperhub+ is a Wi-Fi 6 router designed for ultrafast and gigabit speeds, offering better performance.
It features dual bands and four Gigabit Ethernet ports, and it is equipped with 4×4 MIMO technology, which allows for better coverage, faster speeds, and enhanced performance for multiple connected devices.
This router is supplied with 500Mbps and 1Gbps plans, as it can ensure faster data transfer and lower latency
Specification:
| Feature | Hyperhub | Hyperhub+ |
|---|---|---|
| Wi-Fi Standard | Wi-Fi 5 | Wi-Fi 6 |
| Frequency Bands | Dual-band | Dual-band |
| Ethernet Ports | 4x Gigabit Ethernet | 4x Gigabit Ethernet |
| Antenna Technology | 3×3 MIMO | 4×4 MIMO |
Reliability
Based on the latest data from Ofcom’s broadband complaints report, Hyperoptic has significantly fewer complaints compared to major UK providers, particularly in areas of consistent speeds and reliable service.
| Provider | Complaints per 100,000 Customers |
|---|---|
| Hyperoptic | 5 |
| Sky | 6 |
| BT | 9 |
| Virgin Media | 16 |
| TalkTalk | 18 |
- Hyperoptic has the lowest complaints (5 per 100,000 users), a testament to its reliable network and good customer service.
- Sky, with 6 complaints per 100,000 users, is also a reliable provider but does not offer symmetrical upload speeds like Hyperoptic.
- BT, receiving 9 complaints per 100,000 users, has more complaints for mid-contract price increases and inconsistent speeds.
- Virgin Media has 16 complaints per 100,000 users, mostly due to high congestion that causes slowdowns during peak hours.
- TalkTalk, with the highest complaint rate at 18 per 100,000 users, has most of its complaints due to poor customer support
Installation & Setup
In buildings where the Hyperoptic network is pre-installed, activation is quick and straightforward. However, new installations can take up to 3 weeks.
| Installation | Details |
|---|---|
| Installation Time | 1-3 weeks. |
| Engineer Visit Required | Yes, for new installations. |
| Installation Cost | Free (12- and 24-month contracts, £29 ( 1 month contract) |
An engineer visit is required to complete the installation. The installation is completely free for customers choosing a 12-month or 24-month contract. However, those opting for a rolling monthly contract will have to pay a £29 installation fee.
Currently, Hyperoptic does not allow self-installation, even if the building is already wired for its network. This ensures that all connections are professionally tested, minimising the chances of performance issues.
Customer Service & User Feedback
Hyperoptic is known for its prompt customer service, offering multiple options for users to get support quickly.
| Support Channel | Availability |
|---|---|
| Phone Support | 24/7 |
| Live Chat | Available on the website during business hours |
| Social Media | Support via Twitter and Facebook |
| Email Support | Response within 24 hours |
| Online Help Centre | FAQs, troubleshooting guides, and setup instructions |
| Community Forum | Customer discussions and peer support |
What Customers Like About Hyperoptic:
- Fast and reliable broadband speeds, with few slowdowns.
- No mid-contract price hikes, unlike BT or Virgin Media.
- 24/7 phone support ensures help is available at any time.
- Easy contract options, with rolling monthly, 12-month, and 24-month plans.
Common User Complaints:
- No landline option
- Limited availability—not widely available outside major cities.
- Installation wait times—can take up to 3 weeks in some cases.
Hyperoptic vs Other Providers
Hyperoptic competes with the biggest broadband providers in the UK, including Virgin Media, BT, Sky, and TalkTalk. Hyperoptic offers full-fibre (FTTP) connections with symmetrical upload and download speeds, making it an excellent option for gamers, streamers, and remote workers. Below is a comparison of Hyperoptic’s key features against those of its competitors.
| Provider | Speed | Contract Length | Price |
|---|---|---|---|
| Hyperoptic | 50Mbps – 1Gbps (symmetric) | 1, 12, 24 months | From £17 per month |
| Virgin Media | 132Mbps – 1.1Gbps | 18 months | From £26 per month |
| BT Full Fibre | 100Mbps – 900Mbps | 24 months | From £29 per month |
| Sky Fibre | 59Mbps – 500Mbps | 18 months | From £25 per month |
| TalkTalk Fibre | 67Mbps – 900Mbps | 18 months | From £24 per month |
Speed & Upload Performance
Hyperoptic offers speeds ranging from 50Mbps to 1Gbps, with upload speeds that are as fast as download speeds. In contrast, BT, Sky, and TalkTalk primarily use Openreach’s FTTC network for most of their connections, which results in much lower upload speeds compared to download speeds. Virgin Media, while offering faster speeds than most providers, still has upload speeds that are significantly slower than its advertised download speeds.
Contract Flexibility & Pricing
Hyperoptic offers multiple contract options, including rolling monthly, 12-month, and 24-month contracts. However, BT, Sky, Virgin Media and TalkTalk require long-term commitments, offering 18-24 month contracts
Final Verdict
Hyperoptic stands out as an excellent choice for broadband users who prioritise consistent speeds, low latency, and fair pricing. Unlike many providers, it offers symmetrical upload and download speeds, making it ideal for activities like remote work, ultra HD streaming, and online gaming. However, its limited availability remains a drawback, as it is mainly available in urban areas, new buildings, and apartment complexes.
While Virgin Media, BT, Sky, and TalkTalk provide wider coverage, they offer upload speeds that are significantly lower than their download speeds. By contrast, Hyperoptic’s ultrafast broadband is a better option for users who frequently upload large files or stream content.
Additionally, Hyperoptic’s flexible contract options—rolling monthly, 12-month, and 24-month plans—are more versatile compared to those of BT and Virgin Media.
In terms of value for money, Hyperoptic’s pricing is competitive, with no mid-contract price increases. However, installation wait times, which can be up to three weeks in some cases, may be inconvenient for users who require immediate service. For those within Hyperoptic’s coverage area, it is one of the best full-fibre broadband options available today.
Pros & Cons of Hyperoptic
Pros:
- Symmetrical upload and download speeds.
- No mid-contract price hikes.
- Low latency, ideal for gaming and streaming.
- Flexible contract options (monthly, 12-month, 24-month).
- Reliable service with fewer complaints than competitors.
Cons:
- Limited availability outside major cities.
- Installation can take up to 3 weeks.
- No landline option available.
Who Should Choose Hyperoptic?
- Gamers and streamers who look out for stable, low-latency broadband.
- Remote workers who require fast upload speeds for video calls and file sharing.
- Users who prefer contract flexibility and want to avoid mid-term price increases.
- Households in Hyperoptic-covered areas looking for consistent fibre performance at fair price.
If you’re in an area where Hyperoptic is available, it is one of the best broadband choices for speed, reliability, and reasonable pricing. However, if coverage is unavailable, alternatives like BT Full Fibre or Virgin Media may be your next best option.
