Sky Broadband Review
Sky is one of the leading broadband providers in the UK, offering a comprehensive range of services, including TV, home phone, and mobile. The provider is particularly popular for its range of TV products, its Sky WiFi Hub router and excellent customer support.
Sky prides itself on excellent customer service as Ofcom surveys praise it for being fast and reliable. In addition, Sky’s latest offerings come with attractive pricing for new subscribers looking for value for money.
Sky Broadband
Sky offers a variety of plans including both ADSL and fibre broadband options.
Sky Essential Plus, an ADSL plan, offers an average speed of 11Mbps. Broadband Superfast offers 59Mbps, Sky Ultrafast delivers 145Mbps, Ultrafast Plus delivers an average download speed of 500Mbps, and Gigafast service offers lightening fast speed of 900Mbps. While download speeds are impressive, upload speeds are comparatively lower, with Gigafast offering just 100Mbps.
- Essential Plus is suitable for basic browsing, email, and standard video streaming for one or two users.
- Superfast is suitable for 2 to 5 users, HD streaming and online gaming on 1 to 2 devices.
- Ultrafast is great for 4K streaming, quick downloads of large files, and online gaming, and can help you connect 5 to 7 devices at the same time.
- Ultrafast Plus is ideal for 10 to 15 devices, offering lightning-fast downloads, low latency for an excellent video calling, 4K streaming and gaming experience.
- Gigafast is perfect for super busy homes with 15+ users, for ultra HD streaming and online gaming on more devices simultaneously than Ultrafast Plus.
Features
- All Sky Broadband products offer totally unlimited use and no fair use policy. Sky won’t slow you down during peak hours.
- All plans except full fibre Include landline. You can make PAYG calls at standard rates.
- Includes Sky Hub 4 or Sky Hub (SR 203) at no additional charge.
- Broadband speed guarantee is included with all plans except Essential Plus.
- Sky Broadband Boost is an add-on. You get guaranteed WiFi speed in all rooms, daily line checks and flexible technician visits to troubleshoot and fix WiFi issues.
- The contract period is 18 months.
Sky Broadband and TV
Sky offers various products that combine broadband and Sky TV.
With a Sky Broadband and TV deal, you can combine broadband and TV services in one subscription, which is often cheaper than buying both services separately from different providers. In addition, Sky offers exclusive offers for customers who take up multiple services at the same time.
Features
- You can choose from a range of broadband options with speeds ranging from 59Mbps to 900Mbps.
- Sky TV includes the 4K-ready Sky Q TV Box, which comes with premium features, 2TB of storage, and access to over 300 TV channels (including 50+ in HD).
- You can also choose the new Sky Glass TV as an alternative to a set-top box for watching Sky TV content.
- In addition to the standard channels, you can choose from a range of add-ons including Netflix, Sky Cinema and Sky Sport.
Is Sky broadband any good?
Sky offers a range of superfast and ultra-fast broadband products and award-winning customer support. Its service quality, both in broadband and TV, is good, while the general Wi-Fi performance is impressive thanks to its powerful Sky Wi-Fi Hub.
Is Sky TV any good?
Sky TV and broadband products give you one-stop access to cinema, sports, kids and movies, multiscreen and fibre broadband, and home phone to save money and manage your bills with ease.
Sky’s most popular offering is its pay TV service, which includes the Sky Q set-top box and an amazing range of TV content including over 300 channels, Sky Sports, Sky Cinema and its exclusive Sky Atlantic channel.
While Sky TV offers unparalleled quality and performance, the downside is that Sky TV services are expensive.
Sky Broadband Hub
To optimize and help you get the most out of your broadband connection, Sky offers premium Sky Hub wireless routers to provide a strong Wi-Fi signal, faster speeds, greater coverage, and secure Wi-Fi.
Sky’s reliable, high-performance WiFi Hub is a dual-band router that can handle speeds up to 1 Gbps. It comes with eight antennas, four gigabit connections, and smart channel selection. The router can also support up to 64 devices simultaneously that indeed reveals its superior capacity.
Sky Broadband Boost
For customers who need reliable WiFi and premium support, Sky offers WiFi Guarantee with a Sky Broadband Boost subscription.
- The WiFi Guarantee promises a minimum speed of 3 Mbps in all rooms, or if you can’t get the promised speeds, you can get back what you paid for a Broadband Boost subscription.
- Sky Broadband Boost includes daily line health checks and free evening and weekend technician visits when needed.
- It also includes the Sky Broadband Buddy app and parental controls to help you manage your device and your family’s screen time.
Sky Q
The basic Sky TV product includes the Sky Q Box and the Signature TV package. The subscription includes Sky Atlantic, over 300 TV channels and over 40 additional channels.
The Sky Q Set-top box is available in 1TB and 2TB capacities and can record 6 programs simultaneously. So you can record over 600 hours of HD content from your favorite channels.
- With a new feature ‘fluid or seamless viewing’ exclusive to Sky TV, Sky Q lets you watch TV not only on your main TV, but also on other devices (including tablets) in different rooms or even outside the home .
- Sky calls it the Sky Q experience, which requires placing the Sky Mini box in a different room, and the wireless connection between the Sky Q box and the Mini box allows you to enjoy the Q experience. The Sky Q remote lets you pause in one room and resume watching in another.
- To watch UHD content, you need to activate the Sky Q experience. The Sky Q 2TB box is Ultra HD ready and you can watch movies, documentaries, Sky Sports and documentaries on your Ultra HD TV.
Sky Glass TV
The new Sky Glass TV features Dolby Atmos virtual surround sound with its six built-in speakers. It supports HDR, 4K, and voice search, and comes with two HDMI ports.
Sky Glass TV comes with apps and streaming services including Sky, BBC iPlayer, ITV Hub, All4, Netflix, Amazon Prime Video, Disney+, Spotify, and YouTube. However, Sky Glass TV also has an aerial socket for watching Freeview channels. A minimum speed of 15Mbps is recommended for watching content on Glass TV. Please note that the Glass TV does not support recording or Chromecast.
Sky TV Channels
The Sky Signature is standard for Sky TV subscribers and includes some of the best entertainment channels including comedy, drama, music, news and documentaries.
However, to get the most out of Sky TV, you need to add premium channels like Sports, Movies, Kids, Boxed and HD.
- Sky Cinema is an add-on that provides access to over 1000 on-demand movies, with new premieres every day, and free HD movies from an extensive collection.
- Sky Sports can be added to your entertainment subscription when you subscribe to the full sports package, allowing you to watch F1, cricket, golf, football and the biggest sporting events. Plus, you can now watch all F1 races in an Ultra HD-capable Sky Q box. You can add BT Sport
- With Sky HD, you can watch 40 premium channels in HD, including news, documentaries and entertainment. Needless to say, this requires an additional subscription. 3D content and channels can also be added if needed.
- Sky Q Experience: Sky offers the Sky Q Mini box with wireless connectivity. This feature allows you to watch your favourite shows on a variety of devices including TVs, tablets and smartphones without any cables.
Sky Extras
- Sky offers its customers free public WiFi, and they can access the Cloud chain of public WiFi hotspots to surf the web. You can register up to 6 mobile devices to use this free WiFi when you are out and about.
- Sky Go is a free app for Sky TV customers to watch shows on mobile devices such as tablets, smartphones and laptops.
- With the new Sky Go Extra included in Sky Q Experience, you can stream and download TV on 2 devices to watch later or offline. It is also compatible with Xbox and PlayStation.
- Sky Broadband includes Sky Broadband Shield parental controls that allow you to block inappropriate websites. You can customise settings to protect your kids and family from inappropriate web content, malware, and phishing.
Customer service
According to the Ofcom Broadband Customer Satisfaction Reports, Sky has proven itself to be a reliable broadband provider over several quarters with the fewest complaints against the UK’s leading broadband providers.
Ofcom’s 2021 Broadband Customer Survey found that Sky topped the survey with the highest customer satisfaction score, while its broadband and TV services generated the fewest complaints compared to rivals.
Sky Home’s telephony and Sky TV services also received top marks for customer satisfaction and performance, according to Ofcom.
Sky is great at customer service, they do everything they can to keep their customers happy or they’ll be ruined – because satisfied customers are happy to recommend their provider to others whenever possible! Anyone can learn how to provide good customer service – it just takes effort and patience at the right time!
Beware of overbilling issues. You should know your total costs in advance, or you may end up paying more than necessary. You’ll also feel more comfortable knowing exactly how much you’re paying for broadband without overbilling!
Whatever you choose, it’s important to understand how the package and costs work so you can make an informed decision.
They answer all your questions and inquiries quickly and efficiently, and they’ll mostly resolve any issues you may have! My son uses sky broadband and his internet is very fast even when we download large files (1GB+) and stream movies/tv shows etc online – it doesn’t seem to be slow at all, he’s only 16 so the data usage is only about 50 GB per month. Customer service is always friendly and helpful.