What is Trooli broadband?

Trooli is an independent UK broadband provider delivering full-fibre-to-the-premises (FTTP) internet via its own private network. It’s available in over 400,000 homes and growing across the South East and parts of Scotland.

Unlike BT, Plusnet, or Sky, which rely on Openreach infrastructure, Trooli owns and manages its own fibre network, allowing for faster speeds, fewer bottlenecks, and better service reliability.

Quick facts about Trooli:

• Network Type: 100% FTTP – fibre directly to your home.
• Founded: Originally launched as Call Flow Solutions, rebranded to Trooli in 2018.
• Symmetrical upload & download speeds
• Fixed pricing for 24-month contracts
• Great for VoIP, gaming, streaming, and remote work

As of 2025, Trooli’s network covers over 400,000 homes and businesses, mainly across:

• Kent
• East Sussex
• Hampshire
• Berkshire
• Buckinghamshire
• Parts of East Anglia
• And expanding areas in Scotland

Recent Updates:

• Withdrawing FTTC in Kent by end of 2025.
• Shutting down older hybrid wireless networks in rural Hampshire (previously funded by BDUK).
• Wholesale deals with Zen Internet and PXC to expand its reach.

Trooli Broadband Deals and Packages

Trooli offers a range of full-fibre broadband plans designed to suit different types of internet users. Whether you’re a casual browser, a busy family household, or someone working from home with demanding online needs, there’s likely a package to match your lifestyle.

All Trooli packages include:

• Unlimited data usage
• A free Wi-Fi 6 router
• A 24-month contract with fixed pricing – meaning no mid-contract price rises

Each plan also offers symmetrical speeds, so your upload speeds are just as fast as your downloads—ideal for video calls, uploading to the cloud, and streaming in high resolution.

Essential (150 Mbps)
This entry-level plan is ideal for individuals, couples, or smaller households that use the internet for basic tasks—browsing, social media, video calls, and streaming on one or two devices. It’s fast enough for HD streaming and light multitasking without overpaying for bandwidth you won’t use.

Extra (500 Mbps)
A solid choice for most family homes, this plan provides ample bandwidth for HD/4K streaming, online gaming, smart devices, and multiple users working or studying from home. It offers a great balance between speed and value, making it one of Trooli’s most popular options.

Superior (900 Mbps)
This ultra-fast package is built for heavy users—gamers, streamers, remote professionals, and those who often upload or transfer large files. It’s also ideal for larger households with lots of connected devices running simultaneously.

Pro (2 Gbps)
Trooli’s highest-tier residential plan, designed for power users. It’s suited for tech-savvy homes, small businesses, or households running intensive applications like cloud backups, 4K/8K streaming, or smart security systems—all at the same time.

Reliability

Trooli uses fibre-to-the-premises (FTTP) technology, meaning the fibre connection runs directly from its hub to the customer’s home. This differs from fibre-to-the-cabinet (FTTC) setups used by many UK providers, where the final stretch is copper-based and more prone to slowdowns.

The key benefit of FTTP is the absence of copper cabling, which removes a major cause of signal loss and performance drops. Trooli also offers symmetrical speeds—the same upload and download rates—which is ideal for modern internet usage.

Why symmetrical speeds matter:

Feedback shows Trooli customers experience dependable service, with low latency (10–15ms) and minimal buffering. For households using several devices at once, the performance remains steady.

Trooli Broadband Routers

Trooli supplies dedicated broadband equipment tailored to each of its fibre packages. All plans come with a Wi-Fi 6 router as standard, and users who need extended wireless coverage can opt for the Wi-Fi Plus signal booster, which is fully compatible with Trooli’s mesh networking setup. Equipment varies slightly depending on the broadband speed tier, but all hardware is designed to support full-fibre performance, modern home networking, and future connectivity needs.

Customers on Trooli’s Essential, Extra, and Superior plans receive the Technicolor DGA4135 Cobra M Wi-Fi 6 gateway. This unit includes support for both current and legacy broadband standards and is suitable for households with multiple devices and mixed internet usage.

Router Specifications:

This router is capable of handling heavy streaming, smart home devices, and standard remote working needs with stable performance over both wired and wireless connections.

Optional Wi-Fi Plus Extender

For customers needing broader signal coverage—especially in larger or multi-storey homes—Trooli offers a Technicolor Eagle L Wi-Fi 6 signal booster (OWA0131). It operates as a mesh extender and integrates with the main router to maintain consistent Wi-Fi coverage across the home.

Extender Specifications:

This extender is best suited for users with larger properties, thick internal walls, or signal dead zones that the main router alone cannot adequately reach.

Zyxel EX5601/EX5600-T series router

Subscribers to Trooli’s Pro (2 Gbps) plan receive more advanced networking equipment to match the package’s higher bandwidth capacity. This includes the Zyxel EX5601/EX5600-T series router, which supports both 2.5Gbps Ethernet and Wi-Fi 6 with MPro Mesh compatibility.

Router Specifications

This hardware is built for high-demand usage, such as intensive media work, large file transfers, or multiple users running high-bandwidth tasks simultaneously.

Wi-Fi Plus Booster for 2 Gbps Plan

Trooli also offers a high-performance mesh booster—the Zyxel WX5600-TO Wi-Fi 6 extender—to supplement its 2 Gbps router where needed.

Extender Specifications:

This extender is designed to maintain full-speed performance even across larger or more complex home environments where signal loss might otherwise occur.

Installation

Installing Trooli broadband involves more setup than switching providers on the Openreach network, as it requires connecting a dedicated fibre line from Trooli’s infrastructure directly to your home.

Steps:

What you need to know:

Trooli Customer Service

Customer support can be a mixed experience with many broadband providers, and smaller ISPs in particular are often criticised for limited availability or slow response times. However, Trooli’s customer service has generally received positive feedback, especially when compared with larger national providers.

Trooli offers customer support during the following hours:

Customers can contact Trooli through several channels:

Trooli holds a Trustpilot rating of 4.5 out of 5, based on more than 3,000 customer reviews. Most positive reviews mention friendly and knowledgeable staff, quick problem resolution, and efficient installation coordination.

A few customers have reported delays in getting responses during network outages or difficulty tracking progress when issues require escalation.

Trooli Home Phone (VoIP)

Trooli is a broadband-only provider. That means:

However, if you need a phone service, you can use VoIP (Voice over IP). Services like Vonage, Sipgate, or VoIPfone work well with Trooli broadband. You’ll just need a VoIP adapter or a VoIP-capable phone.

Trooli vs Other Providers

Trooli’s full-fibre broadband service is increasingly being considered alongside more established UK providers. While availability is more limited than national ISPs, Trooli offers several advantages in speed consistency, symmetrical uploads, and pricing transparency. Here’s how it compares with key competitors in the market:

Trooli vs BT

Trooli vs Virgin Media

Trooli vs Sky

Trooli vs Plusnet

Trooli vs Gigaclear

In summary, Trooli’s biggest advantages lie in its symmetrical speeds, fixed contract pricing, and independent infrastructure. While it doesn’t offer TV or mobile bundles, it remains a strong choice for users who need fast, reliable, and standalone broadband—particularly in areas with limited FTTP options.

Is Trooli Broadband Good for Gaming?

Trooli’s full-fibre broadband is well-suited to online gaming, particularly for users who prioritise low latency, stable connections, and fast upload speeds. Its symmetrical speed design and private network infrastructure help reduce common issues like lag, jitter, or slow upload performance—problems that often affect FTTC-based connections.

Because Trooli uses fibre-to-the-premises (FTTP), there’s no copper cabling in the final stretch of the connection. This results in more consistent speeds and a direct improvement in latency-sensitive applications, such as competitive online games or real-time multiplayer experiences.

Advantages for Gamers:

Trooli full fibre is also great for other intensive uses – such as streaming in 4K, cloud-based game saving, and firmware updates—which often run more efficiently on higher-speed, symmetrical broadband.

Common Questions (FAQs)

Is Trooli available in my area?
Use their postcode checker on trooli.com. If your address isn’t currently serviceable, it’s possible that network expansion plans are underway. You can register your interest on Trooli’s website, and they will notify you if and when service becomes available in your area

Does Trooli include a landline?
No. You’ll need VoIP if you want phone service.

What if I cancel early?
Cancellation fees apply—usually based on the number of months left on your contract.

Can I use my own router with Trooli broadband?

Yes, as long as it supports PPPoE and matches the speed of your plan. Trooli provides a pre-configured router as part of their service. While some technically proficient users have managed to use their own equipment by extracting necessary credentials, Trooli’s official support for third-party routers is limited. For most users, it’s recommended to use the provided router to ensure full compatibility and support. ?

Does Trooli offer static IP addresses?

Yes, Trooli offers static IP addresses. For residential customers, a single static IP is available for an additional monthly fee. Business customers can opt for multiple static IPs, with pricing details provided upon request.

How does Trooli handle service outages?

While many users experience reliable service, some have reported occasional outages. Trooli’s customer support is available to assist during such events, but response times can vary. It’s recommended to contact their support team promptly if issues arise. ?

Is Trooli Worth It?

Whether Trooli is worth choosing largely depends on two things: your location and how you use the internet. If you’re in an area where Trooli’s network is available, it offers a compelling broadband option—especially when compared to FTTC or cable-based services.

Pros

Trooli is particularly well suited for:

Cons

However, there are some caveats. Trooli’s availability remains limited, with coverage primarily focused on parts of the South East, East Anglia, and selected rural areas. Installation may also take longer than switching between Openreach-based providers, particularly if infrastructure work is required at your property.

Conclusion

That said, where it is available, Trooli delivers a reliable and future-ready service that compares well in speed, stability, and overall value. For users who don’t need bundled extras and want a reliable broadband without mid-contract price rises, Trooli is a great choice among UK full-fibre providers in 2025.